• Network Management
    The ITIL definition of network management comprises Performance Management, Configuration Management, Accounting Management, Fault Management and Security Management.; BrightCloud provides these and adds management reporting and proactive alerting.

    BrightCloud Network management services piece together to any combination of tools, skills, support and escalation services tailored to ensure that your network delivers applications with the best performance. Superior network management tools allow you to review performance of third party suppliers and truly judge the service levels you receive.

    The service is built on the concept that in order to achieve high availability the IT team needs to be as proactive as possible in managing the infrastructure and network; this can only be achieved through implementing technology which will monitor and collate infrastructure performance into information which the IT department can use.

    • Reduce costs through better management and planning
    • Increase reliability with proactive alerts, early warning system; allowing a prevention rather than cure
    • SNMP alerting and analysis
    • Netflow alerting and analysis
    • Network Change reports
    • Syslog reports
    • Packet Capture / Analysis for fault resolution
    • Network Management; utilization, diagnosis and resolution, availability and resource planning
    • Escalation to BrightCloud consultancy and support

    Alerts are sent to SMS, Email, Pager, integrated with helpdesk applications. Alerts can also be filtered through our own operations centre where certain tasks can be outsourced to assist your team.

    Detailed reports are provided to show response and availability of the network and the flow of traffic across the network.